Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website under the "Track My Order" section or directly with the shipping carrier.
How do I change or cancel my order?
If you need to make changes or cancel your order, please contact our customer service team at [support@yourbrand.com] as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been processed and shipped cannot be modified or canceled.
What are your shipping options?
We offer several shipping options to meet your need:Standard Shipping: 5-7 business daysExpedited Shipping: 2-3 business daysNext-Day Shipping: 1 business dayShipping costs and delivery times will be calculated at checkout based on your location and chosen shipping method.
Do you ship internationally?
Yes, we do! We currently ship to select countries worldwide. Shipping rates and delivery times for international orders will vary based on the destination. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.
What is your return policy?
We want you to love your purchase! If you are not completely satisfied, you can return items within 30 days of delivery for a full refund or exchange, provided they are in their original condition and packaging. For more information, please review our Shipping and Returns Policy.
How do I make a return or exchange?
To initiate a return or exchange, please contact our customer service team at [support@yourbrand.com] with your order number and reason for the return. We will provide you with detailed instructions on how to proceed.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at [support@yourbrand.com] with your order number and a photo of the issue. We will resolve the matter as quickly as possible by sending a replacement or issuing a refund.
Do you offer gift cards?
Yes, we offer digital gift cards in various amounts. They can be purchased through our website and sent directly to the recipient's email address. Gift cards are non-refundable and do not expire.
